- If the registrant paid by credit card and you need to issue a refund, you will need to first issue the refund via the merchant provider gateway that you are using (i.e. authorize.net, paypal payments pro, WePay etc.), then you will CANCEL the incorrect registration, and have the registrant re-register.
- If the registrant paid by credit card and you do NOT need to issue a refund then you will CANCEL the incorrect registration, and you can re-enter the registration correctly using the override code.
- If the registrant paid by check, you CANCEL the incorrect registration, and then you re-enter the registration correctly.
To CANCEL a registration
To get there:
Login to the Wizadjournal admin backend.
Click on the menu tab "Registration".Click on the second icon “attendees"
Go to the section heading “BY REGISTRANT”
Click on “Manage Registrants”.
What to do:
Find the Registrant’s Registration by typing in a few letters of the Registrant’s last name in the “Last Name” search box and then clicking “Find Now”.
Check that you have the correct registration by clicking on the “View (eye icon)” option for that registration”. [click the yellow return icon to return back to the manage registrants list]
If you are on the correct registration that you want to cancel, click the “Cancel (red X)” option.
Logout of Wizevents
To RE-ENTER a Registration
Go back to the Event Website so that you can choose the “Place an Ad / RSVP” form to re-enter the correct registration.
If you DON’T want the registrant to receive the corrected registration notification email, use your email address on the registration checkout page.