Processing refunds is a two-step process. If the registrant paid by credit card and you need to issue a refund, you will need to first issue the refund via the merchant provider gateway that you are using (i.e. authorize.net), then you will CANCEL the incorrect registration.


2020 Version Solution:


Step 1: Refunding the Money
 
Log into your payment gateway (i.e. Authorize.net, PayPal, WePay, etc.).
Find the transaction that you wish to refund and follow the directions within your gateway to issue the refund.

Step 2: CANCEL the registration
 
To get there:
Login to the Wizevents admin backend.
Locate the event you would like to make changes to and click on it or 
Click on the Registrants tab from the left hand side. 

What to do:
Find the Registrant’s name by typing in a few letters of the Registrant’s last name in the “Last Name” search box and clicking on the adjacent magnifying glass.
Adjacent to the Registrant name, click on the 3 dots under the actions column and select cancel registration.
A dialogue box will appear and ask you to confirm or ignore the cancellation request. Select Ok to proceed.

To RE-ENTER a Registration
Go back to the Event Website so that you can choose the correct option from the registration form. 
Enter the registrant details as if you were filling it out for the registrant.

Additional notes:
If you DON’T want the registrant to receive the corrected registration notification email, use your email address on the registration checkout page.



Old Version Solution:


Step 1: Refunding the Money

 

Log into your payment gateway (i.e. Authorize.net, PayPal, WePay, etc.).

Find the transaction that you wish to refund and follow the directions within your gateway to issue the refund.


Step 2: CANCEL the registration

 

To get there:

Login to the Wizevents admin backend.

 

Click on the "Events" button and then the "Active" tab

Click on the second icon “attendees” under “Actions” for the event.

Go to the section heading “BY REGISTRANT”

Click on “Manage Registrants”.


What to do:
Find the Registrant’s Registration by typing in a few letters of the Registrant’s last name in the “Last Name” search box and then clicking “Find Now”.
Check that you have the correct registration by clicking on the “View (eye icon)” option for that registration”. [click the yellow return icon to return back to the manage registrants list]
If you are on the correct registration that you want to cancel, click the “Cancel (red X)” option.


To RE-ENTER a Registration

Go back to the Event Website so that you can choose the “Place an Ad / RSVP” form to re-enter the correct registration.

Additional notes:
If you DON’T want the registrant to receive the corrected registration notification email, use your email address on the registration checkout page.